ITIL Service Management Implementation and Operation Book

For readers who work in IT Service Management. “ITIL® Service Management: Implementation and Operation explains how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITILv3 to achieve desired transformations— as well as the approaches adopted to address those challenges. Detailing the components needed to implement, operate, and optimize IT'lL service management, the text includes templates, checklists, implementation patterns, and detailed plans for each pattern to kick-start implementation efforts. It also includes case studies, examples, problems, and access to additional resources on the author's website.”

• ConditionNew